Professional Standards

REALTORS® Pledge of Performance and Service

The NATIONAL ASSOCIATION OF REALTORS® adopted the Code of Ethics in 1913, following the professions of medicine, law, and engineering.

REALTORS® are real estate professionals who have chosen to join the National Association and abide by its strict Code of Ethics.

What does this mean to you? It means that any REALTOR® with whom you work has voluntarily agreed to abide by a Code of Ethics, based on professionalism and protection of the public.

REALTORS® are subject to disciplinary action and sanctions if they violate the duties imposed by the Code of Ethics. The Code of Ethics is a detailed document that spells out the professional responsibilities of every REALTOR®. Do not hesitate to ask a REALTOR® for a copy of the Code, including the Standards of Practice. The Code is your assurance of dealing with a professional who has your best interests in mind. The Code of Ethics consists of seventeen Articles and related Standards of Practice. The Code can be found here.

Code Of Ethics

Download your own copy of the full Code of Ethics:

Code of Ethics

Code Kiosk

Check out the Code Kiosk, a resource created by the Greater Albuquerque Association of REALTORS®!

Code Kiosk

To view this presentation, developed by REALTOR® Doreen Roberts which outlines the history of organized real estate and the development of the NAR Code of Ethics, Click here!

Filing a Complaint

The following is for use in understanding and engaging the process of filing a grievance. Please review the documents related to your concerns.

Before You File

  • What’s the difference between an ethics complaint and arbitration request
    An ethics complaint charges that a REALTOR® or REALTOR-ASSOCIATE® has violated an Article(s) of the Code of Ethics. An arbitration request involves a dispute over entitlement to a monetary transaction (e.g., a commission).
  • Who can file an ethics complaint?
    Any person, whether a member or not, having reason to believe that a member is in violation of any conduct subject to disciplinary action.
  • Who can file an arbitration request? 
    A customer, client or REALTOR® principal. A REALTOR® nonprincipal can also request arbitration with his current or former REALTOR®principal.
  • Is there a time limit?
    Yes. Ethics complaints must be filed within one hundred eighty (180) days of the time that the alleged offense and relating facts could have been known by the complainant in the exercise of reasonable diligence. Requests for arbitration must be filed within one hundred eighty (180) days after the closing of the transaction, if any, or within one hundred eighty (180) days after the facts constituting the arbitrable matter could have been known in the exercise of reasonable diligence, whichever is later.
  • Who should I give the complaint or request to?
    File a Complaint

Contact Marion for forms and with any questions.

Mandatory ethics training requirements for new and continuing REALTOR® members was established by the National Association’s Board of Directors at the 1999 Annual Convention with the following goals:

  • to heighten member awareness of the key tenets of the Code of Ethics;
  • to create an awareness of and appreciation for the role the Code can and should play in their professional lives;
  • to enhance professionalism and competency; and
  • to encourage REALTORS® to view their Code of Ethics as a living, viable guide in their daily dealings with clients, customers, and the public.

For more information, visit NAR’s main page for Code of Ethics Training.